1. Overview
This Policy explains how Cryptmetric collects, uses, stores and shares your personal information. We respect your privacy and process information in accordance with applicable law.
2. Information We Collect
- Account information: username, email, password hash, registration time and login records.
- Usage information: AI analysis records, chat content, favorites, support tickets, IP address, device and browser information.
- Transaction information: recharge orders, withdrawal requests, wallet addresses, amounts and timestamps.
- Communications: your correspondence with support and any attachments.
3. How We Use Information
To provide and maintain the service, process deposits and withdrawals, generate AI analysis, ensure security, prevent abuse, comply with law, improve the product and communicate with you.
4. Legal Bases
We process information based on contract performance, legitimate interests, your consent and legal obligations.
5. Sharing and Third Parties
We do not sell your personal information. To provide the service, we may disclose necessary information to AI model providers (to generate analysis), blockchain data providers (to query on-chain transactions), email service providers (to send verification codes and notices) and hosting providers.
6. Cookies
We use essential cookies and local storage to maintain login state, remember language preferences and protect security, such as utoken, user_lang and session cookies. Disabling essential cookies may prevent the service from working properly.
7. Retention
We retain information for as long as necessary to provide the service, comply with legal obligations and resolve disputes, after which we delete or anonymize it.
8. Security
We use reasonable technical and organizational measures, including password hashing, access controls and secure transmission. However, no internet transmission or storage is absolutely secure.
9. Your Rights
Subject to applicable law, you may have the right to access, correct, delete, restrict or object to processing, and to data portability. Contact us at privacy@cryptmetric.com.
10. International Transfers
Your information may be transferred to jurisdictions outside your country of residence. We take appropriate measures to protect it.
11. Minors
The Site is not intended for users under 18. We do not knowingly collect personal information from minors.
12. Changes
We may update this Policy and post it on this page. Material changes will be notified through the Site or by email.
13. Contact
Privacy: privacy@cryptmetric.com
Effective date: October 23, 2026